What is “ISV Developers”?In a generic sense, a Facebook group is a Special Interest Group (SIG) implemented through the Facebook social networking web site.  As such, “ISV Developers” is a venue that promotes interaction within the ISV (Independent Software Vendor) community.What are the benefits of...

There are many benefits for Independent Software Vendors (ISVs) who wish to partner with Microsoft.  The benefits fall into three main categories:• Technical Enablement• Marketing Support• Software License GrantsIn order to provide a consistent means to deliver benefits to all our partners, Microsoft...

Microsoft Services Partner Advantage (MSPA) is a contract service that is tailored to meet your specific needs.  Partner Advantage offers service management, problem resolution support, proactive consulting, workshops and online information resources.Offered in two cost-effective plans:The Standard...

ISV Advisory Service is a telephone-based support option to assist you beyond your break-fix product maintenance needs.  It includes working with the same technician for help with product migration, code review or new program development.  ISV Advisory Service is designed for developers and IT professionals...

Metro provides increasing levels of support based on the phase and technologies that are profiled for your application.  Each application that you are working on should be profiled in Metro and associated to you.Ask your ISV Architect Evangelist for an invitation to join Metro.  Once you sign in using...

You can subscribe to ISV Concierge as a RSS feed.  You can subscribe to multiple feeds.  The main feed contains all articles.  However, you can subscribe to a subset of articles by selecting from the list under the following headings:CategoriesArticle Gro

Email support is available for Gold and Certified Partners.Partner LevelEmail AddressGoldisvgold@microsoft.comCertifiedisvcert@microsoft.comNote:  Always get a case number for future reference.  If you want your ISV Architect Evangelist to escalate an incident, you will need this number.

Business Critical Phone Support (BCPS) is available to all partners: Microsoft Gold Certified Partners, Certified Partners and Registered Members.  Business Critical Phone Support provides support during critical, server-down situations.  At no additional charge, this resource gives all Microsoft technology...

Microsoft Managed Newsgroups provide the help partners need in break-fix situations that are not time-critical.  These online newsgroups are staffed weekdays by Microsoft Support Professionals to answer questions on Microsoft systems and applications.  Microsoft Managed Newsgroups provide a private...